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SHIPPING & RETURNS

SHIPPING POLICY

  • We ship worldwide through registered courier companies for all our orders.

For all orders within India, a shipping fee applies, and we will ship all domestic orders within 15 days.

  • To ensure timely delivery, please provide the complete and accurate shipping address including postcode and a mobile number.

  • You will be notified by text with the tracking details once your order is shipped. These details will allow you to check the status of your order.

  • For international shipping, please contact us

  • All our pottery is packed using recyclable and renewable materials such as newspaper, cardboard scraps, which we hope you will appreciate. 

RETURN & EXCHANGE POLICY

returns

Our products are handmade and hand-decorated and may have certain irregularities that only add to their beauty. Make sure to check out the dimensions carefully (provided in centimetres) to avoid surprises.

Due to the fragile nature of ceramics, as a policy, we do not offer returns or exchanges on any products which are delivered in perfect condition as per the order placed.

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replacements & refunds

In case of any damage in transit, you need to notify us with an email within 24 hours of order delivery with proper images of damaged box and/or damaged products and we will replace your order. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please contact us

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cancellation

We do not offer cancellations, due to logistical reasons. So please ensure that you are fully happy with your order before placing it. If you have any questions, you can always drop us a line.

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